By purchasing a product from this store, you are acknowledging that you’ve read and agreed with the following Terms and Conditions:
- All products are for personal use only. Products may not be reprinted, redistributed, or sold for commercial use.
- The maximum amount of physical bundles you can purchase in a single order is 3. If you wish to purchase 4 or more, or want to do a GO, please contact the Mosaic mod team through Twitter or email ([email protected]).
- If you purchase more than 3 bundles in a single order without having reached out to the mod team first, your order will be refunded.
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Our store does not collect VAT at checkout. Any VAT charges or customs fees are solely the responsibility of the buyer.
- All updates and announcements regarding the production and shipping process will be sent through email and posted on Twitter. We are not responsible for forgotten orders, missed deadlines, or expired tracking numbers.
Shipping and delivery:
All products in this shop are pre-order items. They will not be shipped until all books and merchandise have been produced. Shipping is estimated to happen in late April/early May 2023, but this is subject to delays. Any such delays will be announced through our Twitter.
Orders will be shipped from the US. Delivery time can vary depending on the buyer’s location. There may be delays due to COVID-19.
All orders include tracking.
Digital items will only be sent out once all physical orders have been shipped. Both the main and side zines are offered at at least 150dpi. They will be sent from the email [email protected].
Buyers are responsible for any customs and taxes that may apply to their order. Mosaic is not responsible for any delays due to customs.
All orders containing more than one bundle will have all bundles and items shipped together in the same shipment. If you wish for the bundles to be sent separately or each to a different address, please place separate orders.
Packaging:
Zines and flat merch will be placed inside a self-sealing poly bag.
Non-flat merch will be wrapped in protective wrapping.
All orders will be shipped inside bubble mailers with cardboard backing to ensure their best possible condition.
All bubble mailers will be sent with Do Not Bend stickers on the exterior packaging.
Refunds and replacements:
Mosaic will offer refunds or replacements in the following cases:
- Order was lost or returned due to an incorrectly printed address on Mosaic's part (address on the label is different from the one on the order).
- Missing/wrong items due to a logistics error on Mosaic's part.
Mosaic will not offer refunds or replacements in the following cases:
- Items were damaged during transit due to mishandling of the shipping company (package left in the rain, bent to fit mailboxes, etc).
- Order was delivered to an old address (without being returned) due to the buyer not informing the change to Mosaic by the cut off date. The cut off date will be announced on Twitter and via email closer to the shipping period.
- Order was delivered at a wrong address (without being returned) due to an incorrect address provided by the buyer on their order.
In cases where an order is returned to Mosaic due to a mistake on the buyer’s part (such as an incorrect address on the order, no one to receive the package after several delivery attempts by the shipping company, etc), the buyer can opt to have the package resent to them if they pay for shipping again. If the buyer does not wish to pay the shipping fee to have the package resent, they will only be refunded the value of the product.
Mosaic reserves the right to refund or cancel any orders that do not follow the Terms and Conditions.