By purchasing a product from this store, you are acknowledging that you’ve read and agreed with the following Terms and Conditions:
- All products are for personal use only. Products may not be reprinted, redistributed, or sold for commercial use.
- Our store does not collect VAT at checkout. Any VAT charges or customs fees are solely the responsibility of the buyer.
Shipping and delivery:
All products in this shop are on-hand items and are in stock. They will be shipped within 7 days from the date of purchase. Any delays will be announced through our Twitter.
Orders will be shipped from the US. Delivery time can vary depending on the buyer’s location. There may be delays due to COVID-19.
All orders include tracking.
Digital items will also be sent out within 7 days since the date of purchase. They will be sent from the email [email protected].
Buyers are responsible for any customs and taxes that may apply to their order. Mosaic is not responsible for any delays or charges due to customs.
All orders containing more than one item will have all items shipped together in the same shipment. If you wish for the items to be sent separately or each to a different address, please place separate orders.
We are currently unable to ship to Russia and a few other countries, alongside a bigger group of countries that have restricted international packages. If we are unable to ship to your country by the time of send out, you will be refunded. You can check if your country is on this list here.
Packaging:
Zines and flat merch will be placed inside a self-sealing poly bag.
Non-flat merch will be wrapped in protective wrapping.
All orders will be shipped inside bubble mailers with cardboard backing to ensure their best possible condition.
Refunds and replacements:
If you place an order with us during the Leftover Sale period (November 15 - December 13, 2024), we will be unable to replace or refund any items if they go missing in the mail or your package gets damaged. Once leftover sales end, the zine will be working towards wrapping up the project and therefore cannot guarantee any replacements, especially if our leftover stock sells out during this sale.
If you're not okay with this, please reconsider placing an order with us.
Refunds will only be given if there is an error on Mosaic’s end, like a forgotten item in your order or we printed your address incorrectly on the label. Otherwise, absolutely no refunds will be given during the leftover period.
Mosaic reserves the right to refund or cancel any orders that do not follow the Terms and Conditions.